Skip to content
ClickReserv
PricingTemplatesCompareContactTermsPrivacyAccessibilitySubprocessors

© 2026 ClickReserv. All rights reserved.

Last reviewed: May 27, 2026

Accessibility Statement

Our commitment to making ClickReserv usable by everyone, what we've shipped, what's in progress, and how to report a barrier you encounter.

1. Our commitment

ClickReserv is committed to making our booking platform accessible to people with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA conformance level on our customer-facing booking surfaces (the booking pages, the scheduler, the customer auth and account screens, and the booking confirmation + manage flows). We are also committed to compliance with applicable accessibility laws, including Title III of the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act (where applicable), and EN 301 549 for our European-locale operators.

2. What's shipped

Accessibility-oriented work we've already completed on the customer-facing booking flow:

  • Semantic landmarks. Each customer page exposes a single <h1> + a navigation landmark for screen-reader users. We have a CI test (landmark-a11y.test.ts) that enforces this.
  • Keyboard operability. Every interactive control (booking buttons, the scheduler grid, the confirm-form fields, the cookie consent dialog) is reachable and operable via keyboard alone. Focus rings are visible and respect :focus-visible.
  • Color contrast.Customer-facing surfaces use a CSS-token palette that meets WCAG AA 4.5:1 for body text and 3:1 for large text. Operators can pick a brand color for their public booking page; we surface a contrast warning when a chosen brand color would fall below the 4.5:1 threshold on the booking page's text.
  • Form labels & error messages. Required inputs on the booking confirm form expose aria-invalid + aria-describedby error messages (WCAG 3.3.1 / 3.3.3), announced to assistive technology on field blur rather than before the customer has a chance to fill in the value.
  • Cookie consent.The cookie banner's Accept and Decline controls have equal visual weight (matching CNIL / EDPB guidance) and are keyboard-focusable in DOM order, with Decline first so the "no preselected choice" affordance is respected.
  • Localization. The customer journey is available in 10 languages, and the root <html> emits the correct lang and dir attributes so screen readers pronounce content correctly (including dir="rtl" for Arabic).
  • Reduced motion. Animated transitions on the booking page and the per-tenant PWA install prompt respect prefers-reduced-motion: reduce.

3. What's in progress

Areas where we have NOT yet completed full audit + remediation, and where we are actively working:

  • Full keyboard + screen-reader pass on the entire booking flow. Landmark + contrast tests are in CI; a complete end-to-end keyboard + NVDA/VoiceOver/JAWS pass on the slot picker, calendar grid, and Stripe Checkout handoff is in progress.
  • Operator dashboard. The /admin surfaces are operator-only tools and are not in the customer-facing WCAG conformance scope above. We aim to bring them to AA conformance over the coming year but make no AA commitment for those screens at this time.
  • Third-party content. Some embedded surfaces (the Stripe Checkout page, certain operator-uploaded images, embedded maps) are controlled by third parties; we link to their own accessibility statements where applicable.

4. Report a barrier

We want to hear from you. If you encounter an accessibility barrier on ClickReserv, please contact us with:

  • The URL or screen where the barrier occurred
  • A description of the problem (what you tried, what failed)
  • Your assistive technology and operating system, if known
  • How we can reach you for a follow-up, if you want one

Send your report to accessibility@reserv.click or to our general contact page. We acknowledge reports within 5 business days and target a resolution or interim accommodation within 30 days for genuine accessibility barriers on the customer booking flow.

5. Alternative arrangements

If you cannot complete a booking on ClickReserv because of an accessibility barrier, contact us at accessibility@reserv.click and we will help you complete the reservation directly with the business, by phone or by an alternative channel of your choice, at no additional cost.

6. Formal complaints

If our response to a barrier report does not satisfy you, you can escalate within the United States to the U.S. Department of Justice via the ADA complaint portal. For European-locale operators and customers, the relevant authority is the national accessibility body in your member state (e.g. the European Commission's Web Accessibility Directive enforcement bodies).

7. Change log

  • 2026-05-27 — initial publication. Documents landmark + contrast tests in CI, cookie-banner equal-weight controls, 10-locale lang+dir handling, reduced-motion respect.